All LunaBleuDesign jewelry creations are made from natural stones and gemstones.  Due to the delicate nature of natural stones and gemstones, we are not responsible for broken pendants, larger stones and/or crystals. 
Natural gemstones will break if dropped or handled aggressively. Detergents and perfumes can also damage your jewelry. Care should be taken when handling natural stone. 

Every item is one of a kind, unless specified.  We stand by our quality and design. All items and stones vary in size, color and shape. If an item is damaged in shipping, we will do our best to replace with an item of equal value and design. Damaged items must be brought to our attention within 24 hours of delivery to ensure replacement.

Items have a 14 day return policy. 
A merchandise credit will be issued for any item purchased from our site, up to 30 days.   
Shipping is not refundable.

All custom orders are non refundable or exchangeable.